All orders will be processed and shipped within 2 business days.
Please note that during busy sales periods, there may be delays due to higher order volumes.
OZtrail recommends having orders delivered to a business address or an address where you or someone you designate will be available to accept delivery. If you elect to give Authority to Leave to any of our couriers (sender permits courier to leave the parcel if no one is at the address and there is somewhere safe to leave it) for your parcel, OZtrail accepts no responsibility for the parcel thereafter as it has been deemed as delivered.
We're unable to deliver to a PO Box, Private Mail Bag or Parcel Locker.
Once your order leaves our warehouse in QLD, transit times will vary depending on the destination of your order and the method which it was shipped, however most orders will generally be delivered within 1 and 10 business days.
Please see below a list of approx. transit times:
Brisbane: 2 to 3 Business Days
Sydney: 3 to 5 Business Days
Melbourne: 5 to 7 Business Days
South Australia: 5 to 7 Business Days
Western Australia: 7 to 10 Business Days
Tasmania: 7 to 10 Business Days
Northern Territory: 7 to 10 Business Days
All delivery time frames are approximate and are subject to variables outside of our control.
If you've missed delivery or your nearest depot is too far away, a re-delivery fee may be organised with the courier. However, this will incur a redelivery charge set by the courier.
Deliveries are generally made Monday to Friday, 9am to 5pm. We recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.
We have accounts with several national delivery companies including (but not limited to): AusPost, Toll IPEC and Toll NQX to deliver our products around Australia. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OZtrail’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘OZtrail’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 71 Charles Ulm Pl Eagle Farm QLD 4009. Our ABN is 77 010 916 006. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Adventure Operations Australia Pty Ltd (AO) values your privacy and is committed to protecting your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information in connection with our marketing activities, including electronic direct mail (EDM) services, Meta Marketing, and Google Marketing.
1. Collection of Personal Information
We collect personal information from you when you interact with our marketing activities. This may include but is not limited to:
For comprehensive details on the information collected, please refer to our service providers' Privacy Policies and Terms of Use, including Klayvio, for EDM services.
2. Use of Personal Information
We use the information collected from you for various marketing purposes, including but not limited to:
3. Meta Marketing
Meta Marketing is our approach to delivering personalized and relevant content to you based on your preferences and interactions with our marketing materials. We strive to provide you with a tailored and engaging experience.
4. Google Marketing
We use Google Marketing services to optimize our marketing efforts and reach a wider audience. This may involve tracking user interactions and utilizing Google's advertising tools.
5. International Data Transfer
To provide our marketing services, your personal information, including your IP address, may be transmitted and stored on servers located outside of Australia. By engaging with our marketing activities, you:
6. Unsubscribe
You have the option to unsubscribe from our electronic direct mail at any time by selecting the “unsubscribe” option provided in every email we send through our EDM service provider.
7. Contact Us
If you have any questions, concerns, or requests regarding the use of your personal data, please contact us at [email protected]. We are committed to ensuring the privacy and security of your personal information.
This Privacy Policy is subject to periodic review and updates to reflect changes in our marketing practices and applicable regulations. Please check back regularly for any updates. Your continued engagement with our marketing activities constitutes acceptance of the latest version of this Privacy Policy.
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