Privacy policy

Adventure Operations: Security and Privacy Policy  

 At Adventure Operations, we take the security and privacy of our customers' information very seriously. This policy outlines how we collect, use, protect, and manage your personal information in compliance with the **Australian Privacy Principles (APPs)** under the **Privacy Act 1988 (Cth)**, as well as how we secure our website and systems. By using our website and services, you agree to the terms outlined in this policy.  

 

1. Collection of Personal Information  

 When you purchase products or interact with Adventure Operations, we collect personal information necessary to provide and improve our services. This may include:  

  • Personal Identification Information: Name, date of birth, email address, phone number, shipping address, and billing address.  
  • Payment Information: Credit/debit card details, bank account information, or payment method details. 
  • Account Information: Username, password, and other details related to your account on our website. 
  • Usage Information: Data regarding your interactions with our website, such as browsing activity, IP addresses, device information, and cookies.

We collect personal information through various means, including:  

- Account creation. 

- Purchase transactions.  

- Subscription to our newsletters or marketing communications.  

- Customer support interactions. 

- Website analytics tools.  

- Feedback provided from you about our products and services.  

- Third parties where you have agreed with them that your information bye me disclosed to us. 

 

2. Use of Personal Information  

The personal information we collect is used for purposes such as:  

- Processing and delivering your orders.  

- Communicating with you about your purchase, shipping, and support enquiries.  

- Customizing your shopping experience and recommending products.  

- Providing after-sales service and product feedback collection.  

- Complying with legal obligations and preventing fraud. 

- Sending marketing materials (only with your consent). 

- For data analysis to improve our products, services and business.  

- We will not use your personal information for any purpose other than those stated above without your consent.  

  

3. Disclosure of Personal Information  

 Adventure Operations may share your personal information in the following circumstances:  

  • Third-Party Service Providers: We may disclose information to service providers that assist with order processing, payment, delivery, and marketing, but only to the extent necessary to provide these services. 
  • Legal Compliance: We may disclose personal information when required by law, such as to comply with a court order or to prevent fraud. 
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.  

 We do not sell or rent your personal information to third parties (non third-party service providers) for marketing purposes.  

4. Security of Personal Information 

We employ robust security measures to safeguard your personal information, including:  

  • Encryption: All sensitive data, such as payment information, is encrypted using SSL (Secure Socket Layer) technology during transmission. 
  • Access Control: Access to personal information is restricted to employees or third parties who need it to perform their job functions. 
  • Secure Payment Gateways: We partner with trusted payment processors who comply with the Payment Card Industry Data Security Standard (PCI DSS). 
  • Data Minimization: We only store information that is necessary for business purposes and for as long as required by law.  

5. Cookies and Tracking Technologies  

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage. Cookies may collect information such as:  

  • Your browsing preferences.
  • Pages viewed.
  • Products added to your cart.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect the functionality of our website.  

6. Your Rights and Choices  

As a customer, you have the right to:  

  • Access: Request access to the personal information we hold about you.
  • Correction: Request the correction of any inaccuracies in your personal information.
  • Deletion: Request that your personal information be deleted (subject to certain legal obligations).
  • Withdraw Consent: Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us. 

 To exercise these rights, please contact us on 1300 362 921 or info@adventureoperations.com  

 7. Data Retention  

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Once your data is no longer needed, we securely dispose of it.  

 8. Third-Party Links  

Our website may contain links to external websites not operated by Adventure Operations. We are not responsible for the content or privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.  

9. International Data Transfers  

While Adventure Operations primarily stores and processes data within Australia, some of our third-party service providers may be located overseas. In such cases, we ensure that any transfers of personal data comply with applicable data protection laws and are subject to adequate safeguards.  

 10. Changes to this Policy  

We reserve the right to modify this policy at any time. Any updates will be posted on this page, and we will notify you of any material changes via email or website notification. Continued use of our website following such changes indicates your acceptance of the revised policy.  

11. Contact Information  

If you have any questions or concerns about this Security and Privacy Policy, please contact us at:  

**Adventure Operations**    

Email: info@adventureoperations.com  

Phone: 07 3193 1110  

Address: 71 Charles Ulm Place – Eagle Farm – QLD - 4009  

 By using our website, you acknowledge that you have read and understood this Security and Privacy Policy and consent to the collection and use of your personal information as described herein.  

DATE PUBLISHED: 19 SEPTEMBER 2024