Shipping policy

WHAT ARE SHIPPING COSTS? 

Shipping is calculated at check out. Shipping costs vary by delivery location and the size of your order.  If you are unable to obtain a shipping cost via our website, please contact our customer service team. 

Note, we may run “free shipping” promotions periodically these may not be valid for all transactions on the website due to shipping requirements of the good (eg. Locations, size, weight, etc.). This will be highlighted in the terms of the specific period.

WHEN WILL MY ORDER BE DISPATCHED?  

All orders will be processed and shipped within 2 - 3 business days during business hours (Monday – Friday, 9 am – 5 pm) 

Please note that during busy sales periods, there may be delays due to higher order volumes. 

HOW IS MY ORDER BEING DELIVERED 

Adventure Operations partners with selected couriers, including (but not limited to) Australia Post, Startrack, Border Express, TFM Xpress and Toll Ipec, to get your online order delivered to your door as quickly as possible. Our couriers do not provide a door-to-door service in all locations around Australia. Some remote addresses may require collection from a local depot. The services available and used for your order will depend on the items' destination, size, weight and delivery time frame. 

WHAT ARE DELIVERY TIME FRAMES?  

Once your order leaves our warehouse in QLD, transit times will vary depending on its destination and the method of shipment. However, most orders will generally be delivered within 1 and 10 business days. 

Our courier partners generally make deliveries Monday through Friday, 9 a.m. to 5 p.m. We recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery. 

Note: Whilst every effort is made to provide a delivery estimate, these timeframes are subject to change in unforeseen circumstances. Please allow extra time for rural locations.  

• Brisbane: 2 to 3 Business Days
• Sydney: 3 to 5 Business Days
• Melbourne: 5 to 7 Business Days
• South Australia: 5 to 7 Business Days
• Western Australia: 7 to 10 Business Days
• Tasmania: 7 to 10 Business Days
• Northern Territory: 7 to 10 Business Days 

ROOF TOP TENTS, LARGE GAZEBOS & CAR AWNINGS: Due to specific shipping requirements, rooftop tents, large gazebos and car awnings can take longer to deliver due to specific shipping requirements from our delivery partners.  

In addition to this, due to weight and size, all rooftop tent deliveries will be delivered to your closest freight depot. Please see the list of all locations here. Our customer service and shipping agents will confirm the depot location with you once your order is complete and ready to dispatch. If you have any questions please call our customer service team on 1300 362 921 to discuss. 

CUSTOM PRINTED PRODUCTS: Delivery time frames for custom printed products are generally 3 weeks from design approval. 

CAN THE ORDER BE DELIVERED TO A PO BOX OR PARCEL LOCKER?  

We are unable to ship orders to a Parcel locker, PO Boxes, or Post Offices. 

CAN I AUTHROISE AUTHORITY TO LEAVE A DELIVERY? 

Yes, all orders are defaulted to authority to leave. However, please note that neither Adventure Operations nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so. If you wish not to have authority to leave, please tick no authority to leave at the time of check out. 

DO I NEED TO BE HOME TO ACCEPT A DELIVERY? 

Adventure Operations recommends having orders delivered to a business address or an address where you or someone you designate will be available to accept delivery. Your order will be defaulted to authority to leave in the checkout process by any of our couriers for your parcel. Adventure Operations accepts no responsibility for the parcel thereafter as it has been deemed as delivered (most couriers may provide photo evidence for delivery).  

If you wish to alter the default setting, please select the no authority to leave option within the checkout process if you wish to have this changed. 

WHAT HAPPENS IF I MISS MY DELIVERY?

If you have chosen no authority to leave and missed delivery or your nearest courier depot is too far away, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. An extra fee may apply for any redelivery. 

CAN I PAY EXTRA FOR EXPRESS SHIPPING? 

Yes, you can select this via the option you are provided at checkout. Whilst we offer express shipping as an option on some of our products and delivery locations, it does not guarantee priority dispatch. Orders are processed through the warehouse system on a first come first served basis, express shipping generally means the transit time is less once an order has left our warehouse. Delivery time frame is approximately 1 – 2 business days in metro areas. Note: Whilst every effort is made to provide a delivery estimate, these timeframes are subject to change in unforeseen circumstances.  

DO YOU SHIP OUTSIDE OF AUSTRALIA?  

We currently do not ship internationally.

DO YOU OFFER A CLICK AND COLLECT SERVICE?  

Yes, we do offer a click and collect service from our warehouse in Eagle Farm (QLD) or Canning Vale (WA). Please ensure to select click and collect at check out. If you elect to click and collect, you will receive an SMS when your order is ready for collection. Our warehouses are open Monday – Friday Only. Eagle Farm (QLD) 8 am – 5 pm and Canning Vale (WA) 7 am – 2 pm. 

HOW CAN I TRACK MY ORDER? 

Tracking information will be sent directly to the email address you have supplied at the time of ordering after your order has been picked and packed. Please note etas are an approximate only. 

CAN I CHANGE THE DELIVERY ADDRESS? 

If your order has been already dispatched, then we will not be able to make any updates to your address. Depending on what stage your order is in, it may be possible for us to update your address details or lodge a redirection to your preferred address. Please call us on 1300 362 921 to have this updated where possible.