Customer Surveys

Customer Survey Jan-Mar 2025

 

Section Details
1. General Information 1.1 These Terms and Conditions ("Terms") govern participation in the research survey ("Survey") conducted by Adventure Operations ("the Business"), located in Australia.
1.2 By participating in the Survey, you ("Participant") agree to be bound by these Terms.
2. Eligibility 2.1 Participation is open to individuals aged 18 years or older who are residents of Australia.
2.2 Employees of the Business, its affiliates, and immediate family members are not eligible to participate unless explicitly stated.
3. Purpose of the Survey 3.1 The Survey is conducted for research, feedback, and marketing purposes to improve the Business's services, products, or customer experiences.
3.2 Participation involves a 3-minute phone call with a representative of the Business.
3.3 Participation is entirely voluntary.
4. Incentives 4.1 Participants who complete the Survey by participating in the 3-minute phone call will receive a $20 gift voucher as a token of appreciation.
4.2 The voucher can be used on orders over $80 (excluding shipping costs) at oztrail.com.au.
4.3 The voucher is non-transferable, cannot be exchanged for cash, and must be redeemed within 12 months of issue.
4.4 The Business is not responsible for lost or expired vouchers.
4.5 The voucher cannot be used for shipping costs.
4.6 The voucher cannot be used with any other voucher.
5. Data Collection and Privacy 5.1 The information collected through the Survey will be used in accordance with the Australian Privacy Act 1988.
5.2 Any personal information collected will be anonymized unless explicit consent is provided by the Participant.
5.3 The Business will not share personal data with third parties without prior consent, except where required by law.
5.4 For more information on how your data is handled, please refer to the Business's Privacy policy.
6. Participant Responsibilities 6.1 Participants must provide truthful and accurate responses during the phone call.
6.2 The Business reserves the right to disqualify Participants who provide false or misleading responses.
7. Intellectual Property 7.1 All data, feedback, and insights provided during the Survey become the intellectual property of the Business.
7.2 Participants waive any claims to ownership or compensation for the use of their responses beyond the provided incentive.
8. Limitation of Liability 8.1 The Business will not be held liable for any loss, damage, or inconvenience arising from participation in the Survey or the use of the gift voucher.
8.2 The Business does not guarantee the accuracy or reliability of the Survey results.
9. Survey Modifications 9.1 The Business reserves the right to amend, suspend, or terminate the Survey at any time without notice.
9.2 Any changes to these Terms will be communicated through the Business's official channels.
10. Governing Law 10.1 These Terms are governed by and construed in accordance with the laws of Australia.
10.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.